Project lost on first sync to Dropbox

[CorStellae]

Hello Steve,

 

We have sort of an emergency here. My boyfriend tried to sync a project for the first time from his iPad to Dropbox folder. The project was created on the iPad, and hadn't been synced before. The sync failed and the project disappeared from the iPad. It's now completely lost. We're trying to recover it.

 

These are the steps he followed:

 

1. Edit: select: export: copy to Dropbox (as Storyist document).

2. It starts copying but an error appears, something like: "error copying to Dropbox".

3. It's still selected. He deselects it and clicks the "done" button.

4. Instaed of returning to the document, it still says "copying".

5. He tries to open the document, but the document doesn't open.

6. He closed the app (didn't really quit the app, only switched it). It still said "copying" and wasn't able to open the document.

7. After that, the restarted the app completely.

8. When he launched the app again, the project was gone, disappeard from the iPad. No copy remains on the Dropbox folder.

 

Characteristics of the document:

 

1. A few pages (4 or 5)

2. Text only

3. Created on the iPad

 

He hadn't synced recently to iTunes, so there's probably no other back up.

 

First of all, we need to recover that project. Second, we want to know what went wrong.

 

Thank you.

[Steve]

Hi CorStellae,

 

Force quitting while the app was still copying to Dropbox may have left the app in an inconsistent state.

 

Lets do this:

 

 

1. Run Backup Extractor as described here.
   
2. Locate the .story file and save it aside.
   
3. Connect the iPad to your Mac and sync to iTunes.
   
4. Run Backup Extractor again and save the backup to a different folder.
   

 

The complete .story file is likely in the second backup. If not, I'd be happy to take a look at the .storyproj folder and the first backup.

 

-Steve

[CorStellae]

Hi CorStellae,

 

Force quitting while the app was still copying to Dropbox may have left the app in an inconsistent state.

 

Lets do this:

 

1. 
    
   
2. Run Backup Extractor as described here.
   
3. Locate the .story file and save it aside.
   
4. Connect the iPad to your Mac and sync to iTunes.
   
5. Run Backup Extractor again and save the backup to a different folder.
   

 

The complete .story file is likely in the second backup. If not, I'd be happy to take a look at the .storyproj folder and the first backup.

 

-Steve

 

 

Thank you for the answer. I'll let you know if my boyfriend recovered succesfully his project.