Jump to content
Storyist Forums
stephenran

Can't open my storyrist file on iPad

Recommended Posts

I have a large fire. It opens just fine in OS X. It just won't open in iOS. Storyist just quits. It's a very big file. A smaller file opens fine. Is there a file limit size on iOS? It's only 500KB!

Share this post


Link to post
Share on other sites

Hi, Stephen,

I can't solve your problem—I'm sure Steve will be along in a bit to help, or you can send a request to the support address.

 

But 500KB is not a big file. Storyist opened my 35MB file without a squeak, so that's not the problem. Unless you meant 500MB?

Good luck!

Marguerite

Share this post


Link to post
Share on other sites

Hi stephenran,

 

Yes, 500k should be fine. 500MB might be a problem. If it is 500k, lets investigate. As Marguerite suggested, please send an email to the support address with info on what versions and device(s) you're using.

 

-Steve

Share this post


Link to post
Share on other sites

Hi Steve, I've been using the Storyist app on my iPad Pro for a while now. It has been working just fine on iOS 10 however today that I have upgraded to iOS 11.3 now whenever I will open the app it simply loads a blank white screen during it's startup and gradually crashes itself in few seconds. Can you please help me et it working again? Thanks in advance.

Share this post


Link to post
Share on other sites

Hi Vikaskundu,

 

That's odd. Let me ask you a couple of questions:

 

1. What version of Storyist are you running?

 

2. How much free storage space do you have on your device?

 

-Steve

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×