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stephenran

Can't open my storyrist file on iPad

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I have a large fire. It opens just fine in OS X. It just won't open in iOS. Storyist just quits. It's a very big file. A smaller file opens fine. Is there a file limit size on iOS? It's only 500KB!

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Hi, Stephen,

I can't solve your problem—I'm sure Steve will be along in a bit to help, or you can send a request to the support address.

 

But 500KB is not a big file. Storyist opened my 35MB file without a squeak, so that's not the problem. Unless you meant 500MB?

Good luck!

Marguerite

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Hi stephenran,

 

Yes, 500k should be fine. 500MB might be a problem. If it is 500k, lets investigate. As Marguerite suggested, please send an email to the support address with info on what versions and device(s) you're using.

 

-Steve

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Hi Steve, I've been using the Storyist app on my iPad Pro for a while now. It has been working just fine on iOS 10 however today that I have upgraded to iOS 11.3 now whenever I will open the app it simply loads a blank white screen during it's startup and gradually crashes itself in few seconds. Can you please help me et it working again? Thanks in advance.

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Hi Vikaskundu,

 

That's odd. Let me ask you a couple of questions:

 

1. What version of Storyist are you running?

 

2. How much free storage space do you have on your device?

 

-Steve

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