bspaggs Posted July 21, 2011 Report Share Posted July 21, 2011 I updated Storyist with the new version ten minutes ago. Now, when I try to open my novel, it won't open. There is nothing there. It gives me an "untitled" doc with nothing in it, or doesn't open anything at all. Every other project opens fine, but my 126,000 WIP does not. Am VERY freaked out about this. Please help! Link to comment Share on other sites More sharing options...
Steve Posted July 21, 2011 Report Share Posted July 21, 2011 Hi bspaggs, I updated Storyist with the new version ten minutes ago. Now, when I try to open my novel, it won't open. There is nothing there. It gives me an "untitled" doc with nothing in it, or doesn't open anything at all. Every other project opens fine, but my 126,000 WIP does not. Am VERY freaked out about this. Please help! OK, we'll get you up and running with your WIP. First, you can download the previous version here: http://update.storyist.com/downloads/Storyist-2.3.1.dmg If you want, you can use that while we figure out what is going on. Let me ask you a few questions: 1) Did you also update to Lion when you updated Storyist? If not, what version of OS X are you running? 2) Did you make any other changes to your system besides updating Storyist? 3) I assume you were running Storyist 2.3.1 before updating, but if not, do you remember which version you were running? 4) Does your WIP open in Storyist 2.3.1? -Steve Link to comment Share on other sites More sharing options...
bspaggs Posted July 21, 2011 Author Report Share Posted July 21, 2011 1) No Lion - I'm still operating under snow leopard. 2) No other changes. I upgraded my hard drive last week, but everything has been operational since then, including storyist and my WIP. 3) I'm not sure what version I was running - but I tend to update whenever I get the message so I was probably on the latest 4) The link to 2.3.1 gets me a 404 message, unfortunately. Thanks for your quick reply. Hopefully we can get this fixed quickly! Hi bspaggs, OK, we'll get you up and running with your WIP. First, you can download the previous version here: http://update.storyist.com/downloads/Storyist-2.3.1.dmg. If you want, you can use that while we figure out what is going on. Let me ask you a few questions: 1) Did you also update to Lion when you updated Storyist? If not, what version of OS X are you running? 2) Did you make any other changes to your system besides updating Storyist? 3) I assume you were running Storyist 2.3.1 before updating, but if not, do you remember which version you were running? 4) Does your WIP open in Storyist 2.3.1? -Steve Link to comment Share on other sites More sharing options...
Steve Posted July 21, 2011 Report Share Posted July 21, 2011 Hi bspaggs, 1) No Lion - I'm still operating under snow leopard. 2) No other changes. I upgraded my hard drive last week, but everything has been operational since then, including storyist and my WIP. 3) I'm not sure what version I was running - but I tend to update whenever I get the message so I was probably on the latest 4) The link to 2.3.1 gets me a 404 message, unfortunately. Thanks for your quick reply. Hopefully we can get this fixed quickly! Sorry for the broken link. The forum software appended a period to the link. It should be fixed now. Let me know what you see with 2.3.1. Also, if there are any Storyist-related messages in the console log, please post them here. You can see the console log by opening the Console application (in your /Applications/Utilities folder) and clicking on "Console Messages" in the list on the left. -Steve Link to comment Share on other sites More sharing options...
bspaggs Posted July 21, 2011 Author Report Share Posted July 21, 2011 It doesn't open on 2.3.1 either - none of mine seem to. Here's the (extremely long) messages from the console log: 7/21/11 12:29:02 PM Storyist[326] NSMutableRLEArray objectAtIndex:effectiveRange:: Out of bounds 7/21/11 12:29:37 PM Storyist[336] HIToolbox: ignoring exception 'NSMutableRLEArray objectAtIndex:effectiveRange:: Out of bounds' that raised inside Carbon event dispatch ( 0 CoreFoundation 0x00007fff812af7b4 __exceptionPreprocess + 180 1 libobjc.A.dylib 0x00007fff87b690f3 objc_exception_throw + 45 2 CoreFoundation 0x00007fff812af5d7 +[NSException raise:format:arguments:] + 103 3 CoreFoundation 0x00007fff812af564 +[NSException raise:format:] + 148 4 Foundation 0x00007fff86ee39a2 -[NSRLEArray objectAtIndex:effectiveRange:] + 128 5 AppKit 0x00007fff858f4acc -[NSTextView(NSSharing) setSelectedRanges:affinity:stillSelecting:] + 2547 6 STAppKit 0x000000010018216c -[sTRolloverTextView setSelectedRanges:affinity:stillSelecting:] + 110 7 Storyist 0x000000010004101a -[sTSTextController container:willShowView:url:] + 420 8 Storyist 0x0000000100025361 -[sTSHistoryViewController showView:forController:url:] + 53 9 Storyist 0x0000000100025d69 -[sTSHistoryViewController navigate:] + 174 10 Storyist 0x0000000100027930 -[sTSHistoryViewController decodeWorkspace:] + 752 11 Storyist 0x000000010000f80e -[MainWindowController decodeWorkspace:] + 741 12 Storyist 0x000000010004db59 -[storyistDocument(STSWorkspace) decodeWorkspace:] + 408 13 Storyist 0x000000010004df2c -[storyistDocument(STSWorkspace) setupWorkspace] + 96 14 AppKit 0x00007fff85b084e6 -[NSDocumentController _finishOpeningDocument:andShowWindows:] + 54 15 AppKit 0x00007fff85b0cf41 -[NSDocumentController openDocumentWithContentsOfURL:display:error:] + 807 16 AppKit 0x00007fff85b0b905 -[NSDocumentController _openDocumentsWithContentsOfURLs:display:presentErrors:] + 148 17 AppKit 0x00007fff85b0d4fb -[NSDocumentController(NSPrivate) _openRecentDocument:] + 337 18 AppKit 0x00007fff85929e9a -[NSApplication sendAction:to:from:] + 95 19 AppKit 0x00007fff8594e41e -[NSMenuItem _corePerformAction] + 365 20 AppKit 0x00007fff8594e188 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 121 21 AppKit 0x00007fff85bd2279 -[NSMenu _internalPerformActionForItemAtIndex:] + 35 22 AppKit 0x00007fff85a83f77 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 136 23 AppKit 0x00007fff8593095c NSSLMMenuEventHandler + 321 24 HIToolbox 0x00007fff805c99d5 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1002 25 HIToolbox 0x00007fff805c8f28 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 395 26 HIToolbox 0x00007fff805e6beb SendEventToEventTarget + 45 27 HIToolbox 0x00007fff80615d51 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 387 28 HIToolbox 0x00007fff80642b86 SendMenuCommandWithContextAndModifiers + 56 29 HIToolbox 0x00007fff80642b3e SendMenuItemSelectedEvent + 101 30 HIToolbox 0x00007fff80642a3e _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 150 31 HIToolbox 0x00007fff80623d13 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 467 32 HIToolbox 0x00007fff80623468 _HandleMenuSelection2 + 453 33 AppKit 0x00007fff858017dd _NSHandleCarbonMenuEvent + 236 34 AppKit 0x00007fff857d5317 _DPSNextEvent + 1921 35 AppKit 0x00007fff857d47a9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155 36 AppKit 0x00007fff8579a48b -[NSApplication run] + 395 37 AppKit 0x00007fff857931a8 NSApplicationMain + 364 38 Storyist 0x0000000100001748 start + 52 ) 7/21/11 12:29:50 PM Storyist[336] NSMutableRLEArray objectAtIndex:effectiveRange:: Out of bounds 7/21/11 12:30:31 PM Storyist[361] NSMutableRLEArray objectAtIndex:effectiveRange:: Out of bounds 7/21/11 12:32:57 PM Storyist[361] NSMutableRLEArray objectAtIndex:effectiveRange:: Out of bounds Amazing that anyone can read that stuff. Thanks for the help Hi bspaggs, Sorry for the broken link. The forum software appended a period to the link. It should be fixed now. Let me know what you see with 2.3.1. Also, if there are any Storyist-related messages in the console log, please post them here. You can see the console log by opening the Console application (in your /Applications/Utilities folder) and clicking on "Console Messages" in the list on the left. -Steve Link to comment Share on other sites More sharing options...
Steve Posted July 21, 2011 Report Share Posted July 21, 2011 It doesn't open on 2.3.1 either - none of mine seem to. OK, so you were using an older version than 2.3.1. That makes sense, as there were very few changes between 2.3.1 and 2.3.3. From the console log, it looks like there is an issue with the workspace that was saved with the file. The problem could be due to a bug in Storyist, a corrupt workspace file in your Storyist project(s), or a corrupt entry in your user preferences. If you didn't empty the Trash after updating, you'll find your old version of Storyist there. Try opening your file with that version (and please let me know which version that is so I can use that here too). If it opens, simply revert to the Single View workspace an save the file. It is likely you'll be able to open the file with later versions. If that doesn't work, I'd be happy to take a look at the file for you (if you're comfortable sending it). I'll PM you my email address. -Steve Link to comment Share on other sites More sharing options...
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